![]() ![]() Broetzmann, the president and chief executive of Customer Care, said companies direct consumers toward self-service, the lowest-cost approach. The latest report found that 54 percent of customers reported a problem with a product or service in the preceding 12 months, an increase of 4 percentage points from 2013. The report, conducted in collaboration with Arizona State University and Dialog Direct, was the seventh since 1976.
0 Comments
Leave a Reply. |